Federal Student Loan Ombudsman

Federal Student Loan Ombudsman

If you have a dispute regarding your federal student loan you may contact the Federal Student Aid Ombudsman Group as a last resort. The Ombudsman Group is dedicated to helping resolve disputes related to Direst Loans, Federal Family Education Loan (FFEL) Programs, Guaranteed Student Loans and Perkins Loans.

They can help you

  • resolve discrepancies with loan balances and payments;
  • explain loan interest and collection charges;
  • identify options for resolving your issues related to consolidation, service quality, default status, bankruptcy, income tax refund offsets, and other concerns;
  • clarify requirements for loan deferment or forbearance and loan cancellation or discharge; and
  • identify loan repayment options.

Please use the following information to contact the FSA Student Loan Ombudsman Group.

Via on-line assistance: http://studentaid.gov/repay-loans/disputes/prepare

Via telephone: 877-557-2575
Via fax: 202-275-0549
Via mail U. S. Department of Education FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144