Accessibility Services

(575) 439-3700

Location: Student Services Building

Hours of Operation

Mon, Wed - Fri8:00am - 5:00pm
Tue10:00am - 7:00pm

Accessibilities Services Coordinator
Viviane Ackall

Accessibility Services Department

Accessibility Services LogoNew Mexico State University Alamogordo does not discriminate on the basis of disability in admissions, services, access to programs, or employment. Students needing assistance with reasonable accommodations or having questions regarding services for students with disabilities are encouraged to contact Viviane Ackall, Accessibility Services Coordinator, at 575-439-3724. The Non Discriminatory Statement can also be found HERE.

The Accessibility Services Department (ASD) assists individuals with documented disabilities to obtain appropriate academic accommodations. Students with sensory, mobility, learning, or other recognized impairments are encouraged to apply for services through this office. Students who seek assistance are encouraged to contact the ASD Coordinator at 575-439-3724 prior to enrollment in classes to obtain the “Petition for Disabled Student Services” form. This form may then be completed by the student and the authority certifying the disability (i.e., doctor, educational diagnostician, etc.) and returned to ASD. Appropriate reasonable accommodations may then be considered.

All documentation is private and cannot be released without student written permission.

Blind and Low Vision Students

New Mexico State University Alamogordo provides specialized equipment and aides at no cost to students.

  • CCTV’s (closed-circuit television systems) that can be used to magnify books, handouts, or the blackboard. Arrangements are made through the ASD Coordinator to have CCTV’s placed in classrooms for students.
  • Window-Eyes, and Zoom-Text, are adaptive programs available to student, faculty, and staff using our network. Window-Eyes is a text-to-speech synthesis program. Zoom-Text is a screen enlargement program.
  • A Braille Printer/embosser using Duxbury software is located in Student Services.
  • The ASD Coordinator can assist blind and low vision students in obtaining textbooks on CD through Recordings for the Blind and Dyslexic.
  • Tape recorders, MP3, magnifiers, and a talking calculator are available for check out from Student Services.
  • Large screen monitors (17 and 21 inch) are located in the Academic Support Center (ASC), as well as the Science Building in room 135 and in the Library.
  • Brailed and large print degree plans, financial aid, and general information are available upon request.
  • Large print keyboards are available in the library.
  • Microscope for the visually impaired is available at the Science Center Laboratory Room 122.

Students with Hearing Disabilities

  • Interpreter services are available.
  • TTY Phone is located in the library. The telephone number for the TTY is 575-439-3719
  • FM Assistive Listening Devices are available to hard of hearing students. These consist of a personal receiver used by the student and a microphone and transmitter used by the instructor.

Students with Learning Disabilities

A wide range of reasonable accommodations are available to students with documented learning disabilities. Much of the assistive technology available to blind and low vision students will also be helpful to those with learning disabilities. Tutoring in Math and English is also readily available in the Math Lab and the ASC.

Students with Orthopedic Disabilities

  • All buildings are equipped with electric door openers.
  • Registration assistance is available for students whose disability would prevent them from standing in line. Students are also encouraged to register via This will eliminate the need to stand in line at registration.
  • Elevators are located in both the Student Services Building and the Library. Locations are clearly marked.
  • An extensive system of ramps makes most areas of the campus fully accessible to those using wheelchairs or other assistive orthopedic devices. Accessible routes are signed.
  • The ZIA Trans bus stops at the Protech and Tays Center.

Special Services

New Mexico State University Alamogordo provides a variety of services to students with special needs:

  • Vocational assessment and Career counseling is available free of charge at the Student Services Department.
  • Academic counseling.
  • Tutoring in English, Math, and Reading is available free of charge at the Academic Support Services (ASC)
  • Personal counseling is available free of charge at the Counseling Office located at the Student Union Building. Contact (575)439-3698 or for an appointment.
  • Referral and coordination of services with other agencies such as the Division of Vocational Rehabilitation, Commission for the Blind, The Counseling Center, and The Veterans Administration.

Grievance Procedure

New Mexico State University Alamogordo (NMSU-A) has adopted an internal procedure providing for the prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (Section 504) or of the Americans with Disabilities Act of 1990 (ADA), which prohibit discrimination on the basis of disability.

Students are encouraged to attempt to resolve any problems they might have at the local college level first. Students should initially contact the NMSU-A ASD Coordinator, 575-439-3724, in an effort to resolve problems related to the need for –or provision of– special accommodations, as well as those that are related to access needs or the equalization of learning opportunity.

While students are encouraged to resolve complaints at the college level, any student may contact Gerald Nevarez, Executive Director or Agustin Diaz, Associate Director, both from the Office of Institutional Equity (OIE) at 575-676-3635 and email

Informal Complaint Procedure

The student may wish or choose to resolve the complaint on an informal basis (such may include mediation, a letter to the professor, a telephone call, or some resolution amenable to the student). A written confidential record of the final outcome or resolution will be retained at the NMSU-A Student Services Office.

Formal Grievance Procedure

All discrimination complaints made to a person in a position of authority must be reported to the director of the Office of Institutional Equity/EEO at the O’Loughlin House, 1130 East University Avenue, Las Cruces, immediately, regardless of whether or not permission was given by the party subjected to the discrimination. Completion of the EEO Grievance Form is required within 15 working days after the occurrence or within 5 working days following the informal complaint process (unless extenuating circumstances warrant exception). The grievance will be accepted or denied in writing by the director of the Office of Institutional Equity/EEO (or designee). If denied, the complainant may appeal in writing to the executive vice president and provost (or designee) within 5 working days of the receipt of written denial letter. If accepted, the party charged will be provided with a copy of the complaint documents and will be extended 10 working days to respond. The complainant will be provided a copy of the response, and may amend the initial grievance within 2 working days to provide any additional documentation. The director of the Office Institutional Equity/EEO (or designee) will investigate relevant issues, secure appropriate statements, and prepare a report for administrative review. All employees and students should be aware that the university is prepared to take action in a timely manner to prevent and remedy such behavior and those individuals who engage in such behavior are subject to disciplinary action. All individuals are required to cooperate with any investigation in response to an allegation of unlawful harassment. Refusal to cooperate in an investigation may result in disciplinary action in accordance with university policy. Any disciplinary action may be appealed through the appropriate procedure.

Complete Appeals/Grievance document can be found at:

The Internal Discrimination Complaint Form can be downloaded from the website or picked up at the NMSU-A Accessibilities Department, Student Services Building, room 206 and sent to the OIE (Office of Institutional Equality) address listed below:
Office of Institutional Equity/EEO
1130 E. University
MSC 3515 P.O. Box 30001
Las Cruces, NM 88003
Office: (575) 646-3635
Fax: (575) 646-2182
TTY : 575-646-7802

Specific information in the Formal Grievance Procedure can be found at: