Welcome...

Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the Satisfaction and Priorities Survey (SPS) administered on your campus.

Below are short descriptions of the reports you may find within this document. Please refer to the SPS Interpretive Guide delivered with your results for additional details. This document contain direction on all aspects of your results and can also be found at www.RuffaloNL.com/SPSInterpretiveGuides

You are encouraged to schedule a free report review discussion with a Ruffalo Noel Levitz consultant at a mutually convenient time. This phone call can be one-on-one or with a group you gather. We will walk through your results and brainstorm on next step steps. Contact Ruffalo Noel Levitz for more information.

As you review and analyze your results, you may consider ordering additional reporting options. For more information on these options and applicable fees, please contact Ruffalo Noel Levitz at 800-876-1117 or at SPS.Tech@RuffaloNL.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myRuffaloNL account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional guidance about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

* Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including campus-defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. The percentages are truncated rather than rounded, so they may not equal 100 percent. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A gold burst indicates the response option that was selected by the majority of survey participants.

Note: The demographic segment is not included with all of the target group reports.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your Zip file. Note that not all report segments found in the HTML are included in the PDF version.

Copying the HTML version items into Excel

You can copy and paste the items and data from the HTML Item Report and Item Percentage Report into Excel. Start from the bottom right corner to select the text and then use “paste special” into Excel.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SPS.Tech@RufaloNL.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
40. Nearly all of the faculty are knowledgeable in their fields.  
52. Campus item: Courses have clear instructions about assignments and resources.  
24. Students are made to feel welcome on this campus.  
51. Campus item: The institution's courses are of high quality.  
35. Tutoring services are readily available. +
53. Campus item: The technologies required for courses are readily available.  
54. Campus item: Courses contribute to students' overall learning goals.  
17. The campus staff are caring and helpful.  
50. Students are able to experience intellectual growth here.  
48. On the whole, the campus is well-maintained.  
Challengesi  
21. Academic advisors are knowledgeable about program requirements. +
9. Financial aid awards are announced to students in time to be helpful in college planning.  
2. The personnel involved in registration are helpful.  
11. Students are able to register for classes they need with few conflicts.  
31. This institution has a good reputation within the community.  
44. Students seldom get the "run-around" when seeking information on this campus. +
Trends
Higher Agreement vs. May 2016  
21. Academic advisors are knowledgeable about program requirements.  
35. Tutoring services are readily available.  
28. Admissions staff are knowledgeable.  
Item Report

Sort on each column to see data from highest to lowest.

    May 2018 May 2016  
i Item Importance Agreement/SD Gap i Importance Agreement/SD Gap i Difference i
  01. Faculty care about students as individuals. 6.62 5.67/1.30 0.95 6.67 5.88/1.12 0.79 -0.21
Challenge 02. The personnel involved in registration are helpful. 6.63 5.46/1.48 1.17 6.65 5.16/1.33 1.49 0.30
  03. Academic advisors are approachable. 6.68 5.61/1.38 1.07 6.75 5.35/1.42 1.40 0.26
  04. Adequate financial aid is available for most students. 6.70 5.61/1.33 1.09 6.58 5.42/1.42 1.16 0.19
  05. Classes are scheduled at times that are convenient for students. 6.51 5.23/1.51 1.28 6.37 5.08/1.50 1.29 0.15
  06. Internships or practical experiences are provided in each degree/certificate program. 5.99 4.73/1.51 1.26 5.90 4.57/1.58 1.33 0.16
  07. Security staff respond quickly in emergencies. 6.66 5.60/1.65 1.06 6.71 5.58/1.73 1.13 0.02
  08. Academic advisors help students set goals to work toward. 6.46 5.16/1.45 1.30 6.43 4.90/1.41 1.53 0.26
Challenge 09. Financial aid awards are announced to students in time to be helpful in college planning. 6.64 5.47/1.48 1.17 6.66 5.20/1.46 1.46 0.27
  10. Library resources and services are adequate. 6.44 6.03/1.30 0.41 6.35 5.77/1.13 0.58 0.26
Challenge 11. Students are able to register for classes they need with few conflicts. 6.61 5.07/1.39 1.54 6.53 4.89/1.52 1.64 0.18
  12. The college shows concern for students as individuals. 6.63 5.73/1.30 0.90 6.58 5.61/1.31 0.97 0.12
  13. The quality of instruction students receive in most classes is excellent. 6.73 5.76/1.13 0.97 6.72 5.80/1.07 0.92 -0.04
  14. Financial aid counselors are helpful. 6.62 5.55/1.36 1.07 6.63 5.41/1.23 1.22 0.14
  15. Parking lots are well-lighted and secure. 6.55 5.96/1.29 0.59 6.37 5.67/1.37 0.70 0.29
  16. Academic advisors are concerned about students' success as individuals. 6.59 5.47/1.45 1.12 6.49 5.40/1.38 1.09 0.07
Strength 17. The campus staff are caring and helpful. 6.64 5.99/1.14 0.65 6.50 5.88/1.12 0.62 0.11
  18. Faculty are fair and unbiased in their treatment of individual students. 6.74 5.66/1.44 1.08 6.72 5.58/1.45 1.14 0.08
  19. The career services office provides students with the help they need to get a job. 6.34 4.71/1.67 1.63 6.29 4.32/1.53 1.97 0.39
  20. The campus is safe and secure for all students. 6.75 5.84/1.43 0.91 6.67 5.86/1.36 0.81 -0.02
Challenge 21. Academic advisors are knowledgeable about program requirements. 6.79 5.26/1.59 1.53 6.65 4.44/1.56 2.21 0.82***
  22. Computer labs are adequate and accessible. 6.60 5.96/1.25 0.64 6.45 5.74/1.21 0.71 0.22
  23. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.56 5.38/1.41 1.18 6.54 5.12/1.55 1.42 0.26
Strength 24. Students are made to feel welcome on this campus. 6.74 6.02/1.11 0.72 6.75 5.99/1.19 0.76 0.03
  25. The student center is a comfortable place for students to spend their leisure time. 6.19 5.88/1.07 0.31 5.87 4.90/1.56 0.97 0.98***
  26. The amount of student parking space on campus is adequate. 6.53 6.22/1.04 0.31 6.19 5.92/1.29 0.27 0.30
  27. Academic advisors are knowledgeable about the transfer requirements of other schools. 6.48 5.25/1.49 1.23 6.58 4.47/1.62 2.11 0.78**
  28. Admissions staff are knowledgeable. 6.64 5.73/1.31 0.91 6.63 5.19/1.41 1.44 0.54*
  29. The equipment in the lab facilities is kept up to date. 6.59 5.96/1.12 0.63 6.43 5.58/1.37 0.85 0.38*
  30. Class change (drop/add) policies are reasonable. 6.50 5.92/1.31 0.58 6.45 5.80/1.39 0.65 0.12
Challenge 31. This institution has a good reputation within the community. 6.60 5.38/1.38 1.22 6.68 5.13/1.63 1.55 0.25
  32. Faculty provide timely feedback about student progress in their courses. 6.65 5.61/1.32 1.04 6.59 5.43/1.16 1.16 0.18
  33. There are adequate services to help students decide upon a career. 6.37 4.72/1.69 1.65 6.37 4.62/1.64 1.75 0.10
  34. Counseling staff care about students as individuals. 6.54 5.39/1.78 1.15 6.53 5.19/1.70 1.34 0.20
Strength 35. Tutoring services are readily available. 6.68 6.16/0.92 0.52 6.72 5.75/1.43 0.97 0.41*
  36. This school does whatever it can to help students reach their educational goals. 6.57 5.71/1.28 0.86 6.61 5.40/1.26 1.21 0.31
  37. The assessment and course placement procedures are reasonable. 6.45 5.79/1.19 0.66 6.32 5.33/1.24 0.99 0.46**
  38. The business office is open during hours which are convenient for most students. 6.53 6.13/1.08 0.40 6.33 5.94/1.18 0.39 0.19
  39. Administrators are approachable to students. 6.50 5.95/1.22 0.55 6.39 5.76/1.21 0.63 0.19
Strength 40. Nearly all of the faculty are knowledgeable in their fields. 6.78 6.15/0.99 0.63 6.87 6.10/1.14 0.77 0.05
  41. New student orientation services help students adjust to college. 6.46 5.46/1.54 1.00 6.38 5.70/1.28 0.68 -0.24
  42. Billing policies are reasonable. 6.58 5.95/1.09 0.63 6.41 5.58/1.27 0.83 0.37
  43. Faculty are usually available after class and during office hours. 6.63 5.78/1.28 0.85 6.53 5.65/1.20 0.88 0.13
Challenge 44. Students seldom get the "run-around" when seeking information on this campus. 6.60 4.95/1.54 1.65 6.51 4.44/1.79 2.07 0.51*
  45. Nearly all classes deal with practical experiences and applications. 6.12 5.37/1.35 0.75 6.00 5.05/1.29 0.95 0.32
  46. Program requirements are clear and reasonable. 6.58 5.83/1.12 0.75 6.48 5.34/1.45 1.14 0.49**
  47. Channels for expressing student complaints are readily available. 6.37 5.60/1.56 0.77 6.29 5.53/1.42 0.76 0.07
Strength 48. On the whole, the campus is well-maintained. 6.60 6.17/1.28 0.43 6.42 6.08/1.35 0.34 0.09
  49. There is a good variety of courses provided on this campus. 6.47 5.31/1.42 1.16 6.52 5.33/1.41 1.19 -0.02
Strength 50. Students are able to experience intellectual growth here. 6.64 6.01/1.04 0.63 6.66 5.86/1.26 0.80 0.15
Strength 51. Campus item: The institution's courses are of high quality. 6.70 6.03/1.12 0.67    
Strength 52. Campus item: Courses have clear instructions about assignments and resources. 6.75 6.04/0.99 0.71    
Strength 53. Campus item: The technologies required for courses are readily available. 6.67 6.08/0.93 0.59    
Strength 54. Campus item: Courses contribute to students' overall learning goals. 6.66 6.02/1.02 0.64    
  55. Campus item: Course learning objectives, and instructions on how to meet them, are made clear in offered courses. 6.59 6.11/0.98 0.48    
  56. Campus item: Courses are well-designed. 6.67 5.96/1.08 0.71    
  57. Campus item: The purchase of course materials is a worthwhile investment. 6.51 5.52/1.34 0.99    
  58. Campus item: The learning experience for students is engaging and supportive. 6.66 5.89/1.17 0.77    
  59. Campus item: Courses use a variety of instructional materials such as audio, video, transcripts, etc. 6.34 5.97/1.09 0.37    
  60. Campus item: Course assignments are meaningful and relevant. 6.64 5.90/1.02 0.74    
  61. Institution's commitment to part-time students? 5.84/1.23 5.90/1.05 -0.06
  62. Institution's commitment to evening students? 5.40/1.54 5.43/1.30 -0.03
  63. Institution's commitment to older, returning learners? 5.59/1.48 5.54/1.37 0.05
  64. Institution's commitment to under-represented populations? 5.92/1.29 5.67/1.39 0.25
  65. Institution's commitment to commuters? 5.74/1.20 5.56/1.13 0.18
  66. Institution's commitment to students with disabilities? 6.28/1.00 6.17/1.24 0.11
  67. Cost as factor in decision to enroll. 6.57     6.45    
  68. Financial aid as factor in decision to enroll. 6.45     6.53    
  69. Academic reputation as factor in decision to enroll. 6.02     5.67    
  70. Size of institution as factor in decision to enroll. 5.33     5.22    
  71. Opportunity to play sports as factor in decision to enroll. 3.21     2.70    
  72. Recommendations from family/friends as factor in decision to enroll. 5.82     5.62    
  73. Geographic setting as factor in decision to enroll. 5.83     5.51    
  74. Campus appearance as factor in decision to enroll. 5.37     5.06    
  75. Personalized attention prior to enrollment as factor in decision to enroll. 6.02     6.10    
*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    May 2018 May 2016  
i Scale / Item Importance Agreement/SD Gap i Importance Agreement/SD Gap i Difference i
  Student Centeredness 6.63 5.92/1.02 0.71 6.56 5.81/0.97 0.75 0.11
  12. The college shows concern for students as individuals. 6.63 5.73/1.30 0.90 6.58 5.61/1.31 0.97 0.12
Strength 17. The campus staff are caring and helpful. 6.64 5.99/1.14 0.65 6.50 5.88/1.12 0.62 0.11
Strength 24. Students are made to feel welcome on this campus. 6.74 6.02/1.11 0.72 6.75 5.99/1.19 0.76 0.03
  39. Administrators are approachable to students. 6.50 5.95/1.22 0.55 6.39 5.76/1.21 0.63 0.19
  Instructional Effectiveness 6.60 5.72/0.93 0.88 6.58 5.61/0.92 0.97 0.11
  01. Faculty care about students as individuals. 6.62 5.67/1.30 0.95 6.67 5.88/1.12 0.79 -0.21
  13. The quality of instruction students receive in most classes is excellent. 6.73 5.76/1.13 0.97 6.72 5.80/1.07 0.92 -0.04
  18. Faculty are fair and unbiased in their treatment of individual students. 6.74 5.66/1.44 1.08 6.72 5.58/1.45 1.14 0.08
  32. Faculty provide timely feedback about student progress in their courses. 6.65 5.61/1.32 1.04 6.59 5.43/1.16 1.16 0.18
Strength 40. Nearly all of the faculty are knowledgeable in their fields. 6.78 6.15/0.99 0.63 6.87 6.10/1.14 0.77 0.05
  43. Faculty are usually available after class and during office hours. 6.63 5.78/1.28 0.85 6.53 5.65/1.20 0.88 0.13
  45. Nearly all classes deal with practical experiences and applications. 6.12 5.37/1.35 0.75 6.00 5.05/1.29 0.95 0.32
  46. Program requirements are clear and reasonable. 6.58 5.83/1.12 0.75 6.48 5.34/1.45 1.14 0.49**
  49. There is a good variety of courses provided on this campus. 6.47 5.31/1.42 1.16 6.52 5.33/1.41 1.19 -0.02
Strength 50. Students are able to experience intellectual growth here. 6.64 6.01/1.04 0.63 6.66 5.86/1.26 0.80 0.15
  Responsiveness to Diverse Populations 5.80/1.06 5.72/1.01 0.08
  61. Institution's commitment to part-time students? 5.84/1.23 5.90/1.05 -0.06
  62. Institution's commitment to evening students? 5.40/1.54 5.43/1.30 -0.03
  63. Institution's commitment to older, returning learners? 5.59/1.48 5.54/1.37 0.05
  64. Institution's commitment to under-represented populations? 5.92/1.29 5.67/1.39 0.25
  65. Institution's commitment to commuters? 5.74/1.20 5.56/1.13 0.18
  66. Institution's commitment to students with disabilities? 6.28/1.00 6.17/1.24 0.11
  Campus Support Services 6.34 5.26/1.18 1.08 6.23 4.95/1.26 1.28 0.31
  19. The career services office provides students with the help they need to get a job. 6.34 4.71/1.67 1.63 6.29 4.32/1.53 1.97 0.39
  25. The student center is a comfortable place for students to spend their leisure time. 6.19 5.88/1.07 0.31 5.87 4.90/1.56 0.97 0.98***
  33. There are adequate services to help students decide upon a career. 6.37 4.72/1.69 1.65 6.37 4.62/1.64 1.75 0.10
  41. New student orientation services help students adjust to college. 6.46 5.46/1.54 1.00 6.38 5.70/1.28 0.68 -0.24
  Safety and Security 6.62 5.92/1.01 0.70 6.48 5.76/1.05 0.72 0.16
  07. Security staff respond quickly in emergencies. 6.66 5.60/1.65 1.06 6.71 5.58/1.73 1.13 0.02
  15. Parking lots are well-lighted and secure. 6.55 5.96/1.29 0.59 6.37 5.67/1.37 0.70 0.29
  20. The campus is safe and secure for all students. 6.75 5.84/1.43 0.91 6.67 5.86/1.36 0.81 -0.02
  26. The amount of student parking space on campus is adequate. 6.53 6.22/1.04 0.31 6.19 5.92/1.29 0.27 0.30
  Academic Advising/Counseling 6.59 5.42/1.24 1.17 6.58 5.04/1.19 1.54 0.38*
  03. Academic advisors are approachable. 6.68 5.61/1.38 1.07 6.75 5.35/1.42 1.40 0.26
  08. Academic advisors help students set goals to work toward. 6.46 5.16/1.45 1.30 6.43 4.90/1.41 1.53 0.26
  16. Academic advisors are concerned about students' success as individuals. 6.59 5.47/1.45 1.12 6.49 5.40/1.38 1.09 0.07
Challenge 21. Academic advisors are knowledgeable about program requirements. 6.79 5.26/1.59 1.53 6.65 4.44/1.56 2.21 0.82***
  27. Academic advisors are knowledgeable about the transfer requirements of other schools. 6.48 5.25/1.49 1.23 6.58 4.47/1.62 2.11 0.78**
  34. Counseling staff care about students as individuals. 6.54 5.39/1.78 1.15 6.53 5.19/1.70 1.34 0.20
  36. This school does whatever it can to help students reach their educational goals. 6.57 5.71/1.28 0.86 6.61 5.40/1.26 1.21 0.31
  Admissions and Financial Aid 6.65 5.59/1.12 1.06 6.62 5.31/1.16 1.31 0.28
  04. Adequate financial aid is available for most students. 6.70 5.61/1.33 1.09 6.58 5.42/1.42 1.16 0.19
Challenge 09. Financial aid awards are announced to students in time to be helpful in college planning. 6.64 5.47/1.48 1.17 6.66 5.20/1.46 1.46 0.27
  14. Financial aid counselors are helpful. 6.62 5.55/1.36 1.07 6.63 5.41/1.23 1.22 0.14
  28. Admissions staff are knowledgeable. 6.64 5.73/1.31 0.91 6.63 5.19/1.41 1.44 0.54*
  Academic Services 6.58 6.03/0.90 0.55 6.49 5.72/0.93 0.77 0.31**
  10. Library resources and services are adequate. 6.44 6.03/1.30 0.41 6.35 5.77/1.13 0.58 0.26
  22. Computer labs are adequate and accessible. 6.60 5.96/1.25 0.64 6.45 5.74/1.21 0.71 0.22
  29. The equipment in the lab facilities is kept up to date. 6.59 5.96/1.12 0.63 6.43 5.58/1.37 0.85 0.38*
Strength 35. Tutoring services are readily available. 6.68 6.16/0.92 0.52 6.72 5.75/1.43 0.97 0.41*
  Registration Effectiveness 6.56 5.58/0.98 0.98 6.47 5.35/0.92 1.12 0.23
Challenge 02. The personnel involved in registration are helpful. 6.63 5.46/1.48 1.17 6.65 5.16/1.33 1.49 0.30
  05. Classes are scheduled at times that are convenient for students. 6.51 5.23/1.51 1.28 6.37 5.08/1.50 1.29 0.15
Challenge 11. Students are able to register for classes they need with few conflicts. 6.61 5.07/1.39 1.54 6.53 4.89/1.52 1.64 0.18
  23. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.56 5.38/1.41 1.18 6.54 5.12/1.55 1.42 0.26
  30. Class change (drop/add) policies are reasonable. 6.50 5.92/1.31 0.58 6.45 5.80/1.39 0.65 0.12
  38. The business office is open during hours which are convenient for most students. 6.53 6.13/1.08 0.40 6.33 5.94/1.18 0.39 0.19
  42. Billing policies are reasonable. 6.58 5.95/1.09 0.63 6.41 5.58/1.27 0.83 0.37
  Service Excellence 6.55 5.60/1.13 0.95 6.47 5.36/1.13 1.11 0.24
Challenge 02. The personnel involved in registration are helpful. 6.63 5.46/1.48 1.17 6.65 5.16/1.33 1.49 0.30
Strength 17. The campus staff are caring and helpful. 6.64 5.99/1.14 0.65 6.50 5.88/1.12 0.62 0.11
  39. Administrators are approachable to students. 6.50 5.95/1.22 0.55 6.39 5.76/1.21 0.63 0.19
Challenge 44. Students seldom get the "run-around" when seeking information on this campus. 6.60 4.95/1.54 1.65 6.51 4.44/1.79 2.07 0.51*
  47. Channels for expressing student complaints are readily available. 6.37 5.60/1.56 0.77 6.29 5.53/1.42 0.76 0.07
  Concern for the Individual 6.63 5.61/1.11 1.02 6.60 5.57/1.07 1.03 0.04
  01. Faculty care about students as individuals. 6.62 5.67/1.30 0.95 6.67 5.88/1.12 0.79 -0.21
  12. The college shows concern for students as individuals. 6.63 5.73/1.30 0.90 6.58 5.61/1.31 0.97 0.12
  16. Academic advisors are concerned about students' success as individuals. 6.59 5.47/1.45 1.12 6.49 5.40/1.38 1.09 0.07
  18. Faculty are fair and unbiased in their treatment of individual students. 6.74 5.66/1.44 1.08 6.72 5.58/1.45 1.14 0.08
  34. Counseling staff care about students as individuals. 6.54 5.39/1.78 1.15 6.53 5.19/1.70 1.34 0.20
  Campus Climate 6.59 5.67/1.01 0.92 6.55 5.57/0.93 0.98 0.10
  01. Faculty care about students as individuals. 6.62 5.67/1.30 0.95 6.67 5.88/1.12 0.79 -0.21
  12. The college shows concern for students as individuals. 6.63 5.73/1.30 0.90 6.58 5.61/1.31 0.97 0.12
Strength 17. The campus staff are caring and helpful. 6.64 5.99/1.14 0.65 6.50 5.88/1.12 0.62 0.11
  20. The campus is safe and secure for all students. 6.75 5.84/1.43 0.91 6.67 5.86/1.36 0.81 -0.02
Strength 24. Students are made to feel welcome on this campus. 6.74 6.02/1.11 0.72 6.75 5.99/1.19 0.76 0.03
Challenge 31. This institution has a good reputation within the community. 6.60 5.38/1.38 1.22 6.68 5.13/1.63 1.55 0.25
  36. This school does whatever it can to help students reach their educational goals. 6.57 5.71/1.28 0.86 6.61 5.40/1.26 1.21 0.31
  39. Administrators are approachable to students. 6.50 5.95/1.22 0.55 6.39 5.76/1.21 0.63 0.19
  41. New student orientation services help students adjust to college. 6.46 5.46/1.54 1.00 6.38 5.70/1.28 0.68 -0.24
Challenge 44. Students seldom get the "run-around" when seeking information on this campus. 6.60 4.95/1.54 1.65 6.51 4.44/1.79 2.07 0.51*
  47. Channels for expressing student complaints are readily available. 6.37 5.60/1.56 0.77 6.29 5.53/1.42 0.76 0.07
*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  May 2018 May 2016  
Summary     Difference
So far, how has your college experience met your expectations? 4.74 4.62 0.12
1=Much worse than expected 1% 0%   
2=Quite a bit worse than I expected 0% 0%   
3=Worse than I expected 3% 4%   
4=About what I expected 44% 43%   
5=Better than I expected 28% 37%   
6=Quite a bit better than I expected 8% 8%   
7=Much better than expected 12% 4%   
Rate your overall satisfaction with your experience here thus far. 5.53 5.41 0.11
1=Not satisfied at all 2% 0%   
2=Not very satisfied 1% 0%   
3=Somewhat dissatisfied 3% 6%   
4=Neutral 8% 12%   
5=Somewhat satisfied 20% 17%   
6=Satisfied 44% 57%   
7=Very satisfied 19% 4%   
All in all, if you had to do it over, would you enroll here again? 5.80 5.67 0.13
1=Definitely not 1% 0%   
2=Probably not 3% 0%   
3=Maybe not 0% 2%   
4=I don't know 10% 12%   
5=Maybe yes 8% 12%   
6=Probably yes 44% 51%   
7=Definitely yes 31% 18%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    May 2018 May 2016  
i Item Importance % Agreement % Gap i Importance % Agreement % Gap i Difference i
  01. Faculty care about students as individuals. 92% 67% 25% 92% 69% 23% -2%
Challenge 02. The personnel involved in registration are helpful. 92% 61% 31% 92% 42% 50% 19%
  03. Academic advisors are approachable. 93% 62% 31% 95% 55% 40% 7%
  04. Adequate financial aid is available for most students. 96% 59% 37% 93% 58% 35% 1%
  05. Classes are scheduled at times that are convenient for students. 90% 53% 37% 89% 46% 43% 7%
  06. Internships or practical experiences are provided in each degree/certificate program. 70% 31% 39% 69% 28% 41% 3%
  07. Security staff respond quickly in emergencies. 96% 67% 29% 96% 65% 31% 2%
  08. Academic advisors help students set goals to work toward. 89% 43% 46% 85% 39% 46% 4%
Challenge 09. Financial aid awards are announced to students in time to be helpful in college planning. 93% 60% 33% 93% 47% 46% 13%
  10. Library resources and services are adequate. 87% 77% 10% 86% 68% 18% 9%
Challenge 11. Students are able to register for classes they need with few conflicts. 93% 43% 50% 89% 42% 47% 1%
  12. The college shows concern for students as individuals. 91% 63% 28% 91% 62% 29% 1%
  13. The quality of instruction students receive in most classes is excellent. 94% 70% 24% 96% 69% 27% 1%
  14. Financial aid counselors are helpful. 95% 65% 30% 92% 57% 35% 8%
  15. Parking lots are well-lighted and secure. 90% 76% 14% 87% 70% 17% 6%
  16. Academic advisors are concerned about students' success as individuals. 91% 56% 35% 90% 55% 35% 1%
Strength 17. The campus staff are caring and helpful. 93% 78% 15% 92% 67% 25% 11%
  18. Faculty are fair and unbiased in their treatment of individual students. 94% 69% 25% 95% 64% 31% 5%
  19. The career services office provides students with the help they need to get a job. 83% 35% 48% 85% 23% 62% 12%
  20. The campus is safe and secure for all students. 98% 78% 20% 94% 79% 15% -1%
Challenge 21. Academic advisors are knowledgeable about program requirements. 97% 51% 46% 93% 25% 68% 26%
  22. Computer labs are adequate and accessible. 93% 80% 13% 90% 69% 21% 11%
  23. Policies and procedures regarding registration and course selection are clear and well-publicized. 94% 55% 39% 93% 50% 43% 5%
Strength 24. Students are made to feel welcome on this campus. 94% 78% 16% 96% 75% 21% 3%
  25. The student center is a comfortable place for students to spend their leisure time. 76% 74% 2% 66% 41% 25% 33%
  26. The amount of student parking space on campus is adequate. 88% 81% 7% 80% 77% 3% 4%
  27. Academic advisors are knowledgeable about the transfer requirements of other schools. 88% 52% 36% 94% 32% 62% 20%
  28. Admissions staff are knowledgeable. 95% 66% 29% 95% 51% 44% 15%
  29. The equipment in the lab facilities is kept up to date. 94% 77% 17% 92% 63% 29% 14%
  30. Class change (drop/add) policies are reasonable. 88% 79% 9% 91% 76% 15% 3%
Challenge 31. This institution has a good reputation within the community. 91% 50% 41% 93% 52% 41% -2%
  32. Faculty provide timely feedback about student progress in their courses. 91% 66% 25% 94% 49% 45% 17%
  33. There are adequate services to help students decide upon a career. 86% 36% 50% 90% 35% 55% 1%
  34. Counseling staff care about students as individuals. 90% 66% 24% 92% 55% 37% 11%
Strength 35. Tutoring services are readily available. 95% 77% 18% 97% 70% 27% 7%
  36. This school does whatever it can to help students reach their educational goals. 93% 65% 28% 91% 55% 36% 10%
  37. The assessment and course placement procedures are reasonable. 91% 71% 20% 90% 55% 35% 16%
  38. The business office is open during hours which are convenient for most students. 93% 86% 7% 88% 81% 7% 5%
  39. Administrators are approachable to students. 90% 75% 15% 87% 72% 15% 3%
Strength 40. Nearly all of the faculty are knowledgeable in their fields. 98% 83% 15% 99% 79% 20% 4%
  41. New student orientation services help students adjust to college. 88% 59% 29% 89% 67% 22% -8%
  42. Billing policies are reasonable. 92% 77% 15% 89% 64% 25% 13%
  43. Faculty are usually available after class and during office hours. 94% 69% 25% 94% 59% 35% 10%
Challenge 44. Students seldom get the "run-around" when seeking information on this campus. 90% 40% 50% 94% 33% 61% 7%
  45. Nearly all classes deal with practical experiences and applications. 78% 53% 25% 78% 38% 40% 15%
  46. Program requirements are clear and reasonable. 91% 71% 20% 92% 59% 33% 12%
  47. Channels for expressing student complaints are readily available. 86% 65% 21% 86% 60% 26% 5%
Strength 48. On the whole, the campus is well-maintained. 94% 84% 10% 88% 84% 4% 0%
  49. There is a good variety of courses provided on this campus. 87% 53% 34% 93% 52% 41% 1%
Strength 50. Students are able to experience intellectual growth here. 94% 75% 19% 94% 73% 21% 2%
Strength 51. Campus item: The institution's courses are of high quality. 96% 81% 15%
Strength 52. Campus item: Courses have clear instructions about assignments and resources. 97% 81% 16%
Strength 53. Campus item: The technologies required for courses are readily available. 94% 79% 15%
Strength 54. Campus item: Courses contribute to students' overall learning goals. 94% 80% 14%
  55. Campus item: Course learning objectives, and instructions on how to meet them, are made clear in offered courses. 93% 83% 10%
  56. Campus item: Courses are well-designed. 94% 75% 19%
  57. Campus item: The purchase of course materials is a worthwhile investment. 92% 55% 37%
  58. Campus item: The learning experience for students is engaging and supportive. 95% 76% 19%
  59. Campus item: Courses use a variety of instructional materials such as audio, video, transcripts, etc. 83% 77% 6%
  60. Campus item: Course assignments are meaningful and relevant. 94% 71% 23%
  61. Institution's commitment to part-time students? 72% 74% -2%
  62. Institution's commitment to evening students? 63% 52% 11%
  63. Institution's commitment to older, returning learners? 66% 65% 1%
  64. Institution's commitment to under-represented populations? 74% 70% 4%
  65. Institution's commitment to commuters? 65% 57% 8%
  66. Institution's commitment to students with disabilities? 89% 85% 4%
  67. Cost as factor in decision to enroll. 92% 88%
  68. Financial aid as factor in decision to enroll. 88% 90%
  69. Academic reputation as factor in decision to enroll. 75% 63%
  70. Size of institution as factor in decision to enroll. 51% 46%
  71. Opportunity to play sports as factor in decision to enroll. 13% 8%
  72. Recommendations from family/friends as factor in decision to enroll. 66% 56%
  73. Geographic setting as factor in decision to enroll. 71% 63%
  74. Campus appearance as factor in decision to enroll. 53% 40%
  75. Personalized attention prior to enrollment as factor in decision to enroll. 75% 78%
May 2018 Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Position

    N %
Primary Population Faculty 66 50.77%
  Administration 7 5.38%
  Staff 57 43.85%
  Board member/trustee 0 0%
  Total 130 100%
  No Answer 4  

Gender

    N %
Primary Population Female 72 56.69%
  Male 51 40.16%
  Prefer not to respond 4 3.15%
  Total 127 100%
  No Answer 7  

Ethnicity/Race

    N %
  African-American 1 0.77%
  American Indian or Alaskan Native 3 2.31%
  Asian or Pacific Islander 0 0%
Primary Population Caucasian/White 72 55.38%
  Hispanic 29 22.31%
  Other race 1 0.77%
  Race - Prefer not to respond 24 18.46%
  Total 130 100%
  No Answer 4  

Years Employed

    N %
  Less than 1 year 7 5.43%
  1-5 years 32 24.81%
  6-10 years 33 25.58%
Primary Population 11-20 years 36 27.91%
  More than 20 years 21 16.28%
  Total 129 100%
  No Answer 5  

Employment

    N %
Primary Population Full-time 79 61.72%
  Part-time 37 28.91%
  Temporary 12 9.38%
  Total 128 100%
  No Answer 6  

Tenure Status

    N %
  Tenured 22 28.57%
  Tenure-track 4 5.19%
Primary Population Non-tenure track 46 59.74%
  Other tenure status 5 6.49%
  Total 77 100%
  No Answer 57  

Teaching Assignment

    N %
Primary Population Credit courses 58 80.56%
  Non-credit courses 0 0%
  Both credit and non-credit courses 11 15.28%
  Other teaching assignment 3 4.17%
  Total 72 100%
  No Answer 62  

Rank

    N %
Primary Population Professor 26 36.11%
  Associate professor 11 15.28%
  Assistant professor 12 16.67%
  Instructor/lecturer 3 4.17%
  Adjunct 20 27.78%
  Total 72 100%
  No Answer 62  

Institution Question

    N %
Primary Population Campus item - Answer 1 0 0%
Primary Population Campus item - Answer 2 0 0%
Primary Population Campus item - Answer 3 0 0%
Primary Population Campus item - Answer 4 0 0%
Primary Population Campus item - Answer 5 0 0%
Primary Population Campus item - Answer 6 0 0%
  Total 0 100%
  No Answer 134  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 0 0%
Primary Population Campus item 2 - Answer 2 0 0%
Primary Population Campus item 2 - Answer 3 0 0%
Primary Population Campus item 2 - Answer 4 0 0%
Primary Population Campus item 2 - Answer 5 0 0%
Primary Population Campus item 2 - Answer 6 0 0%
  Total 0 100%
  No Answer 134  
May 2016 Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Position

    N %
Primary Population Faculty 50 48.54%
  Administration 7 6.80%
  Staff 46 44.66%
  Board member/trustee 0 0%
  Total 103 100%
  No Answer 5  

Gender

    N %
Primary Population Female 71 69.61%
  Male 27 26.47%
  Prefer not to respond 4 3.92%
  Total 102 100%
  No Answer 6  

Ethnicity/Race

    N %
  African-American 2 1.98%
  American Indian or Alaskan Native 3 2.97%
  Asian or Pacific Islander 0 0%
Primary Population Caucasian/White 55 54.46%
  Hispanic 27 26.73%
  Other race 4 3.96%
  Race - Prefer not to respond 10 9.90%
  Total 101 100%
  No Answer 7  

Years Employed

    N %
  Less than 1 year 4 4.08%
Primary Population 1-5 years 35 35.71%
  6-10 years 18 18.37%
  11-20 years 23 23.47%
  More than 20 years 18 18.37%
  Total 98 100%
  No Answer 10  

Employment

    N %
Primary Population Full-time 77 77.78%
  Part-time 16 16.16%
  Temporary 6 6.06%
  Total 99 100%
  No Answer 9  

Tenure Status

    N %
  Tenured 21 32.81%
  Tenure-track 10 15.63%
Primary Population Non-tenure track 31 48.44%
  Other tenure status 2 3.13%
  Total 64 100%
  No Answer 44  

Teaching Assignment

    N %
Primary Population Credit courses 41 71.93%
  Non-credit courses 1 1.75%
  Both credit and non-credit courses 11 19.30%
  Other teaching assignment 4 7.02%
  Total 57 100%
  No Answer 51  

Rank

    N %
Primary Population Professor 18 32.14%
  Associate professor 9 16.07%
  Assistant professor 9 16.07%
  Instructor/lecturer 4 7.14%
  Adjunct 16 28.57%
  Total 56 100%
  No Answer 52  

Institution Question

    N %
Primary Population Campus item - Answer 1 0 0%
Primary Population Campus item - Answer 2 0 0%
Primary Population Campus item - Answer 3 0 0%
Primary Population Campus item - Answer 4 0 0%
Primary Population Campus item - Answer 5 0 0%
Primary Population Campus item - Answer 6 0 0%
  Total 0 100%
  No Answer 108  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 0 0%
Primary Population Campus item 2 - Answer 2 0 0%
Primary Population Campus item 2 - Answer 3 0 0%
Primary Population Campus item 2 - Answer 4 0 0%
Primary Population Campus item 2 - Answer 5 0 0%
Primary Population Campus item 2 - Answer 6 0 0%
  Total 0 100%
  No Answer 108