Federal Student Loan Ombudsman

If you have a dispute regarding your federal student loan you may contact the Federal Student Aid Ombudsman Group as a last resort. The Ombudsman Group is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Programs, Guaranteed Student Loans and Perkins Loans.

They can help you:

• resolve discrepancies with loan balances and payments
• explain loan interest and collection charges
• identify options for resolving your issues related to consolidation, service quality, default status, bankruptcy, income tax refund offsets, and other concerns
• clarify requirements for loan deferment or forbearance and loan cancellation or discharge
• identify loan repayment options

Please use the following information to contact the FSA Student Loan Ombudsman Group:

• Via on-line assistance
  http://studentaid.gov/repay-loans/disputes/prepare
• Via telephone
  1.877.557.2575
• Via fax
  1.202.275.0549
• Via mail
  U.S. Department of Education
  FSA Ombudsman Group
  830 First Street, N. E., Mail Stop 5144
  Washington, D.C. 20202-5144